Conwy Craft Conwy Craft

1. Terms of Service

1.1. Terms

By accessing the website at, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

1.2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Conwy Craft's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Conwy Craft's website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Conwy Craft at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

1.3. Disclaimer

  1. The materials on Conwy Craft's website are provided on an 'as is' basis. Conwy Craft makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Conwy Craft does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

1.4. Limitations

In no event shall Conwy Craft or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Conwy Craft's website, even if Conwy Craft or a Conwy Craft authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

1.5. Accuracy of materials

The materials appearing on Conwy Craft's website could include technical, typographical, or photographic errors. Conwy Craft does not warrant that any of the materials on its website are accurate, complete or current. Conwy Craft may make changes to the materials contained on its website at any time without notice. However Conwy Craft does not make any commitment to update the materials.

1.6. Links

Conwy Craft has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Conwy Craft of the site. Use of any such linked website is at the user's own risk.

1.7. Modifications

Conwy Craft may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

1.8. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your area of residence and you have given us your consent to allow any of your minor dependents to use this site.

1.9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

2. Privacy Policy

We respect the EU's General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

2.1. Our Policy Covers

  • Why we value your privacy
  • How we collect information
  • What information we hold
  • Where we store your information
  • What we use your information for
  • Who's responsible for your information at our company
  • Who has access to information about you
  • The steps we take to keep your information private
  • How to complain
  • Changes to the policy

We value your privacy as much as we do our own, so we\re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

2.2. How We Collect Information

We ask for contact information including the name and email address of anyone you are booking for on our website so that we can keep track of attendees, and so we can keep you updated about our events.

You must ensure you have full consent from anyone you are booking for in order to provide us with their name, email address, requirements and marketing opt-in.

Our website uses Google Analytics to keep track of visits to the site. Data sent to Google Analytics is anonymised - we don’t use it to track anything that can be associated with your contact information.

2.3. What Information We Hold

When you book through our website, we collect your name, email address, and any requirements or preferences you specify which is handled by our ticketing service, Pretix, in accordance with their Privacy Policy (Pretix's Privacy Policy)

If you pay using your credit card, we also transfer your details to our payment provider, Stripe (Stripe's Privacy Policy).

If you pay using PayPal, your details are collected in accordance with their Privacy Policy (PayPal's Privacy Policy).

We never store or have access to your credit card information.

When you give us your email address, it is added to our marketing platform, MailChimp (MailChimp's Privacy Policy).

When you book one of our events, we keep track of whether you attended.

2.4. What We Use Your Information For

We will use your email address to contact you with information about the event you have booked for and, if you have opted in for additional communications, about future events.

You will always have the opportunity to unsubscribe from future emails from us using the link at the bottom of all our emails.

Your requirements will be used to ensure we can cater the event to your needs, but this information will never be shared.

2.5. Who's responsible for your information at our company

Denise Williams-Usher, our Data Protection Officer, is responsible for the security of your information. You can contact them by email at [email protected] if you have any concerns about the information we store.

2.6. Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The third parties mentioned above have access to information only when it is needed for them to provide the service they offer us.

2.7. The steps we take to keep your information private

We only ever store data in systems that have proven, trusted security protocols and have privacy policies in compliance with GDPR.

If your data ever leaves these systems, for example when it is printed for event attendance information, it is kept in a secure lock box and destroyed when it is no longer needed.

2.8. How to complain

We take complaints very seriously. If you've any reason to complain about the ways we handle your privacy, please contact Denise Williams-Usher by email at [email protected] or by mail to:

Conwy Craft, Langcliffe, Pabo Lane, Llandudno Junction, LL31 9JE

2.9. Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

3.0. Refund Policy

We will refund the full price of any bookings made up to 7 days before the day of the booked event.

Tickets are transferrable on request